STORE POLICIES

Store Policies

Welcome to Black Butterfly Kisses! We are committed to providing high-quality beauty and wellness products that enhance your mind, body, spirit, and environment. Please review our store policies to ensure a smooth shopping experience.

1. Order Processing & Shipping

  • Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Shipping Options & Timeframes:
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days
    • Express Shipping: 1-2 business days
  • You will receive an email confirmation with tracking information once your order has shipped.
  • International Orders: Shipping times vary based on location and customs processing. Customers are responsible for any duties, taxes, or import fees.

2. Returns & Exchanges

Due to the nature of beauty and wellness products, all sales are final for hygiene and safety reasons. However, we want you to be completely satisfied with your purchase! If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [your contact email] with your order number and photos of the issue. We will review your request and provide a replacement or store credit if applicable.

Non-returnable items include:

  • Opened or used beauty and wellness products
  • Digital/downloadable products
  • Gift cards

3. Cancellations & Order Changes

  • We begin processing orders quickly, so we cannot guarantee cancellations or changes after an order is placed.
  • If you need assistance, contact us at BLACKBUTTERFLYKISSES@GMAIL.COM as soon as possible.

4. Lost, Stolen, or Delayed Packages

  • Black Butterfly Kisses is not responsible for lost, stolen, or delayed packages once they have been shipped.
  • If your package is marked as "Delivered" but you haven’t received it, please check with your local carrier or neighbors.
  • For lost or stolen packages, we recommend filing a claim with the shipping carrier.

5. Product Quality & Allergies

  • We strive to offer high-quality products, but individual results may vary.
  • Always read the ingredient list before using any product. If you have sensitive skin or allergies, perform a patch test first.
  • We are not liable for any allergic reactions or adverse effects from product use.

6. Payment & Security

  • We accept major credit/debit cards, PayPal, and other secure payment methods at checkout.
  • All transactions are processed securely, and we do not store your payment information.

7. Customer Support

For any questions or concerns, please contact us at BLACKBUTTERFLYKISSES@GMAIL.COM. Our team is happy to assist you!

Thank you for shopping with Black Butterfly Kisses—where beauty is soul deep, and every product is designed to uplift and empower you.